Talk to a person.
One address reaches us, and a human reads it. There is no ticket maze and no chatbot in front of it.
support@geat.ioSupport is best-effort by email. We do not offer a telephone line or an uptime guarantee.
What to write about where
Support
Account problems, integration questions, invoices that look wrong, billing and credits.
Write from the email address on your account where you can - it saves a round trip proving who you are.
Security reports
Vulnerabilities, suspected abuse of the platform, or anything that needs to reach us quietly.
Put SECURITY in the subject line. Please give us a reasonable window to fix an issue before publishing it, and do not test against other merchants accounts or live payment pages.
Privacy and data requests
Access, correction, erasure, portability, or an objection to processing - for merchants and for customers of merchants alike.
Erasure is done by hand rather than by an automatic job, so tell us what you want removed and we will confirm what was deleted and what had to be kept.
Legal notices
Formal correspondence, law-enforcement requests, and anything addressed to the company rather than to support.
The registered entity and postal address are below.
This document is an honest description of how Geat.io works today, published early so you can read it before you sign up. It has not yet been reviewed by a qualified lawyer. Items written as [LEGAL ENTITY] or [JURISDICTION] are placeholders that will be filled in at that review. Nothing here is legal advice, and the reviewed version will replace this one without changing how the service behaves.
Company details
See also the Terms of Service and the Privacy Policy.